Refund policy

Return & Exchange Policy

This Return & Exchange Policy applies to all purchases made from Leatherland.

1. Return Eligibility
We accept returns within 14 days from the date of purchase.

To be eligible for a return, items must:

  • Be unused, unworn, and in the same condition as received
  • Be returned in original packaging
  • Include proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. Exchanges
We accept exchanges within 14 days of purchase, subject to product availability.

To qualify for an exchange:

  • Items must be unused and in original condition
  • Items must be returned in original packaging

Customers are responsible for all shipping costs associated with exchanges, including returning the original item and delivery of the replacement item.

3. Return Shipping Costs
Customers are responsible for all return shipping costs.

Shipping costs are non-refundable, including:

  • Original shipping fees
  • Return shipping fees

We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

4. Non-Returnable Items
We do not accept returns or exchanges for:

  • Items that have been used, worn, or damaged (unless defective)
  • Items returned after the 14-day return period

5. Damaged or Defective Items
If you receive a defective or damaged item, you must contact us within 48 hours of delivery.

Please email shopleatherland@gmail.com with:

  • Your order number
  • A description of the issue
  • Clear photos of the product

If approved, we will offer a replacement or appropriate resolution at no additional cost.

6. Refunds
Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method
  • Processing times may vary depending on your payment provider

Please note:

  • Original shipping charges are non-refundable
  • Return shipping costs are the responsibility of the customer

7. Late or Missing Refunds
If you have not received your refund:

  • Check your bank account again
  • Contact your credit card provider, as processing times may vary
  • Contact your bank for further assistance

If you have completed these steps and still have not received your refund, please contact us at shopleatherland@gmail.com.

8. How to Initiate a Return or Exchange
To start a return or exchange, contact us at:
shopleatherland@gmail.com

Please include your order number and reason for return. We will provide further instructions.

9. Contact Information
For any questions regarding this policy, contact us at:
shopleatherland@gmail.com